This prompts businesses to rush through calls.Ī per-minute pricing solution ensures that your calls are being handled adequately and that you are not being charged for calls that did not produce a meaningful exchange. What is more, the answering service will likely earn more money the lower the average call handle time. However, several services that use a per-call pricing solution will charge you the same fee for spam calls and hang ups as they do for lead processing. You may initially be inclined to select a per-call pricing solution as it is easier to quantify how many calls you get against how many minutes. Before learning about Easybee’s pricing structure, lets take a quick course on different Answering Service pricing structures: Per-Minute vs Per-Call Pricing If you have made the decision to hire an answering service company to help with your incoming call traffic, you are likely at the stage of shopping around and comparing options. Our reputation across validated review platforms like TrustPilot and Clutch are a testament to the millions of calls we have processed and hundreds of satisfied customers that have used our answering service.A key element of choosing a service for your business will always be price. If you are looking for an answering service solution that is flexible, responsive, and conveniently priced, look no further than Easybee Answering Services. We are heavily staffed with administrative personnel and operation supervisors as we believe in investing on the continuous learning of human capital and teamwork. Some restrictions apply but we can return a call to any of your callers and relay that quick information that you shared with us in a 1 minute email.Īside from these features, Easybee is an answering service that tends businesses across a variety of industries. Unlike most of our competitors, at Easybee, we are willing to place calls on your behalf. You will read it and realize that this is perhaps a quick answer that may steal away half an hour of your day as you get the caller on the line, build rapport, answer it, and likely have to answer five more questions. On top of answering your calls, we can even stay on the line and help with quick interpretation! Outbound CallingĪ lot of the times we will take a message and relay it to you. This allows us to help your business tap into a bigger market by having an answering service that can handle both English and Spanish speaking leads. While other answering service providers identify themselves as “bilingual” because they have 1 Spanish speaker for every 10 operators, every operator we staff is fully proficient in both English and Spanish. All this provides for a vibrant service-oriented culture with all the necessary skills to deliver excellent communication experiences at a fraction of the price! Fully Bilingualįor the same reason to why our costs are so low, we are able to provide a fully bilingual service. Out of 9 million Salvadorans in the world, 3 million reside in the US. Google, Amazon, Sony, and major banks and insurance companies trust us with tier 2 and tier 3 customer service. On the contrary, El Salvador is known as a thriving outsourcing destination thanks to its proximity to the US and it’s population’s affinity to American culture. The majority of our operators are based out of El Salvador, Central America. How can we do this? The secret is in our labor force. Our price per minute hovers between $0.95 and $1.15, while our competitors pricing is roughly two times our price. If you look at our pricing page and compare us to our competition, you will think there is something wrong. Where does Easybee lie and why do our clients think we are the best service out there? Let’s look at three main features: Cost-Effective Some answering services will go the extra mile, others tend to keep things simple. As a virtual receptionist solution can service several industries, they start developing areas of strength that develop them into a niche company. There are a lot of phone answering service solutions and there are not two of them alike.
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